Customer Services

● We are here to help

     Tell Us What You Think

We are committed to providing the highest standards of quality services to our
passengers. If you have got a comment, concern, compliment or complaint
about services at KMB, please let us know.

You can expect our professional staff who are willing to listen and a timely
response to your feedback. Our staff will provide clear and current information
and treat you with courtesy and respect.

You may contact us through 24-hour artificial intelligence Chatbot channel,
bot1933 on website and App1933 to obtain instant responses on bus service
information and provide feedback.

     How You Can Help Us

To facilitate good communications, we are grateful if a complainant could give
a clear account of the issue and provide as much accurate and relevant
information as possible. We will respond to it promptly and sensitively.
Insufficient information may make us difficult to follow up your feedback.

We appreciate all feedback because it is important for us to improve our
services. Please share with us your experience and treat our staff with courtesy
and respect.

● Long Win Customer Service Hotline
(852) 2261 2791
The operator service hours are from 8:00am to 9:00pm daily.
● KMB Customer Service Hotline
(852) 2745 4466
The operator service hours are from 8:00am to 9:00pm daily.
● You may also write to us to
9 Po Lun Street, Lai Chi Kok, Kowloon